Site Use

By accessing/using our site or placing an order you are confirming that you have right, authority and capacity to agree to all of the Terms & Conditions that are applied in you doing so and that you are in fact agreeing to the Terms & Conditions.
By using or viewing our site you agree to abide by all terms and conditions, that you understand and accept any disclaimers.

Site Content

The content of the Tantra Designs website is copyright to Tantra Designs and may not be used or replicated in any way or form that would contravene this. Copyright 2017 Tantra Designs. All rights reserved.
As a consumer, customer or user of our site you are authorised only to view, copy, print and distribute documents on this website as long as the consent of the siteowner is sought and given in writing and on the proviso that it is used for informational purposes only and any copy of the content includes the copyright notice which can be found at the bottom of each web page.

Intellectual Property Rights

Tantra Designs and the Tantra Designs Logo are Registered Trademarks.
The materials used and displayed on this website including but not limited to, all text, software, images, photographs, graphics, illustrations, artwork, creative materials, advertisements, commercials, films, clips, video, music, sound names, logos, Trademarks are owned by Tantra Designs or any other company and should not be copied or reproduced in any way without the express permission of the owner. They are protected by copyright, trademark and other intellectual property laws. ANY use of the Proprietary Materials, except as expressly set forth herein, including reproduction, modification, distribution, dissemination, retransmission, broadcasting, republication, reprinting or reposting, without the prior written permission of the company, is strictly prohibited. The Proprietary Materials may include materials owned by third parties, and any use of any such materials is strictly prohibited, unless prior written consent is also obtained from the owner of such material.
Any unauthorised use off such names, trademarks or trade names is strictly prohibited without the prior written consent of the Company and/or the relevant third party. Such unauthorised use may lead to civil liabilities and/or criminal prosecution under any applicable law.

Privacy Policy

We collect Information from you when you make a purchase from our site. We also collect email addresses via our home page and additional information when you complete our online form.
We only collect information that is relevant to the type of interaction you are instigating with Tantra Designs, however it is possible to visit our site anonymously.
Your information is only used in the following ways:

To facilitate your order
To respond to your enquiry
To send periodic emails which would be to inform you of sales, promotions or new products.
To improve our website
To improve our service
The information you provide to us will not be sold, exchanged, transferred or given to any other company for any reason.

We do not store our customer’s financial details.

Shop with Confidence

We protect our customer information with the use of McAfee Secure and SSL (Secure Socket Layer). SSL encryption is used by our payment facilitators. We do not have any access to your payment information.

Our site is securely hosted by GoDaddy.

Orders

An order is deemed to be placed when payment has been made via PayPal or through Stripe via the website. You will receive an email confirmation shortly after payment has been made.

Payment

Payments are to be made via PayPal or through the website. Your Account will show a debit from “Cloud Enterprises”, “PayPal Cloud Enterprises”, “Tantra Designs” or “PayPal Tantra Designs”. All payments are secure and your inputted data is protected with SSL.

Delivery

For none-bespoke products we provide a fast delivery, which can take up to two weeks from order.
Some Items are Free Delivery!

For Bespoke products and items with fabric choices, these are made to order and you can expect delivery in 3-6 weeks.
Please note that orders to Countries outside of the UK may be subject to Import Duties, Taxes and Fees of that Country and you as the customer would be liable for any charges.

If your order is urgent please contact us and we will do all we can to expedite it for you.

How We Deliver

Deliveries are usually arranged with TNT or UPS, but we may in some instances use an alternate courier to ensure your order reaches you quickly and safely. Sometimes orders of more than one item will be shipped separately. We will inform you if this is the case and provide tracking details.

If your delivery does not arrive or is delayed because you are not in to receive it we can not be held responsible and the courier should be contacted in order to rearrange. Once the parcel is with the courier you should contact them directly with any delivery queries. Once the package has been transferred to the courier the risk of loss and title is transferred to you the buyer of the merchandise.
We ship within the UK and to most other countries.

International Delivery

If your country is not listed please ask for a shipping quote.
Customs and Import duties may be applied to International Orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from Country to Country. For more information you should contact your local Customs office.
Shipping laws are different in each Country. It is your responsibility to check with your Customs Office that the Country you wish to ship to permits the shipment of the products in your order.

 

Returns and Refunds

No refunds are given on completed products. Due to the nature of the products, no returns will be accepted and consumers agree that they will not have the right to cancel the contract.
Under the Consumer Protection (Distance Selling) Regulations 2000, the exception provision section 13, it states that:
Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts-
(c) for the supply of goods made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
If you have any questions or queries about this policy please contact us.

Warranties

Our products come with a manufacturers guarantee.

Other Information

Please note that our site may contain technical inaccuracies and typographical errors. Information on this site may be amended or changed at any time without notice. Tantra Designs reserve the right to refuse service and / or cancel orders at its own discretion and without limitation, including if Tantra Designs believes that customer conduct violates any applicable law or is harmful to the interests of the Company. Tantra Designs does not need to provide notice of this.

Liabilities

Tantra Designs will not be liable for any damages that occur due to any use or any submission of information to this site. Tantra Designs cannot be held responsible for any consequential, special, direct, indirect or exemplary damage however it arises, whether in breach of contract or in tort (whatever that damage may be, inclusive of loss of business, profit, revenue, data, use or other economic advantage).
Please consult with a medical practitioner before engaging in the use of our stocked products. Whilst you may choose to use some of our stocked products for medical related uses, exercises or holistic therapies we do not give any medical advice as to whether any of our products may treat any medical conditions at all.
Persons using our products must rely solely upon their own judgement and therefore shall be solely responsible for the suitability of using any of our stocked products for any medically related applications.

Product Use

All consumers or users are held entirely responsible for the manner in which they choose to use any of our products and Tantra Designs nor any of its Associates, Employees or Owners shall be held responsible for any material or bodily damages caused to any person from product use, whether directly or indirectly. Any use of the product, purchase of the product or use of the website means agreement to these conditions.

Other Manufacturers

It is the responsibility of the consumer to make themselves aware of any other terms and conditions that may be set out by any of the manufacturers of products we distribute, and, that by purchasing or using the product, you are agreeing to their terms as well as the terms set out by Tantra Designs. By purchasing or using the product you are agreeing that you have read any additional appropriate terms and conditions and accept them by purchasing the products from Tantra Designs.

Registered Office Address

Our Registered Address is Tantra Designs, Kemp House, 160 City Road, London, EC1V 2NX.

Our VAT Registration number is 289358250.

Office Hours

Our opening hours are Mon-Fri 9.30am – 5.30pm if you wish to call us, however emails or contact form enquiries will be answered 24/7.